Quality


Imagine One is committed to achieving success both internally and externally for our customers. Having a defined approach for how we execute in these areas is critical to achieving that, and to ensure success we maintain several organizational certifications that comprise our Integrated Management System (IMS).

CMMI

Imagine One is committed to achieving success both internally and externally for our customers. Having a defined approach for how we execute in these areas is critical to achieving that, and to ensure success we maintain an SEI CMM maturity level 3, currently valid until 26 October 2020.  An appraisal at maturity level 3 indicates our organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods.

Ultimately, our CMMI maturity level 3 rating means:

  • Our work and processes have received the highest form of third-party validation.
  • We take a proactive approach to managing projects and processes.
  • We’re dedicated to continuous improvement and producing great work that makes a difference.

Our established Organizational Set of Standard Processes (OSSP), which is the basis for maturity level 3, has been improved over time by the Process Improvement Program (PIP) team. While our most recent re-appraisal focused on our Software Development capability, the OSSP can be followed to ensure discipline in many areas such as project management and systems engineering.

ISO

Imagine One’s ISO 9001:2015 Quality Management System, ISO/IEC 20000-1:2018 IT Service Management System, and ISO/IEC 27001:2013 Information Security Management System are certified by Intertek.

Quality Management System – ISO 9001:2015 demonstrates Imagine One’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

IT Service Management System – ISO/IEC 20000-1:2018 supports the provision of information technology infrastructure support services to internal Imagine One customers.

Information Security Management System – ISO/IEC 27001:2013 supports the provision of trusted and managed information security services to internal and external Imagine One customers.

Export Compliance

Imagine One Technology & Management, Ltd. is a registered exporter with the US Department of State. Consequently, Imagine One Technology & Management, Ltd. does not authorize or permit its personnel to disclose, export, or re-export any information, process, deliverable, or service without full compliance with all applicable Federal, State, and local laws and regulations, including the regulation of the U.S. Department of Commerce and/or the U.S. Department of State, including the International Trade in Arms Regulations (ITAR), 22 CFR sections 120–130, and the Arms Export Control Act (AECA), 15 CFR sections 730–774. Imagine One Technology & Management, Ltd. further ensures that no product or information is provided to any prohibited country (including release of such technical information or software to nationals, wherever they may be located, of any prohibited country) as specified in applicable export, embargo, and sanctions regulations.

NAVSEA Quality Management System

Imagine One obtained NAVSEA 04RP approval for a tailored version of our Quality Management System (QMS), designed to support Navy Software Development/Integration, and easily tailored to support the hardware components of many programs and/or to support other DoD and government customers. This current QMS is fully compliant with the following Standards and Specifications:

  • ISO 9001:2015
  • NAVSEA Standard Item (SI) 004-009:2018
  • NAVSEA Technical Specification (TS) 9090-310G

Industry Best Practices and Standards

Imagine One utilizes the following industry best practices, processes, and standards in our customer engagements:

  • Project Management Institute (PMI)
  • Earned Value Management (EVM)
  • Information Technology Infrastructure Library (ITIL)